General Managers Message

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Welcome to Woodthorpe Hospital

A message from the Hospital Director

I have been in post as Hospital Director since 2015 and the transformation within the hospital has been staggering. Creating a high performing team who are empowered to make decisions about the patients they treat has enabled the hospital to go from strength-to-strength.

The whole team and I are extremely proud of achieving the standard of ‘Good’ across
all five domains of the Fundamental Standards of Care; Well Led, Caring, Safe, Effective and Responsive to peoples needs, following a Care Quality Commission (CQC) inspection in 2017. Although ‘Good’ is excellent our aim is to achieve the standard of ‘Outstanding’ during our next inspection. Our endoscopy service has also maintained its Joint Advisory Group (JAG) Accreditation, the gold standard for Endoscopy services.

The number of patients who have chosen Woodthorpe Hospital for the care and treatment they need has continued to increase and 99.7% of our patients tell us they would recommend our hospital to their friends and family. We currently have a four star rating on the NHS Choices website, which shows how highly people rate the hospital, and are striving to achieve a five star rating very shortly.

Our Consultant led services are now more convenient and accessible than ever before as we now provide Outpatient clinics in eight locations across the county.

We recently added Grantham Hospital, Melton Mowbray and Bottesford, furthering our commitment to deliver care closer to home.

Recognising the need to continually invest in our hospital and environment, in 2017  the hospital is undergoing a full and detailed refurbishment of all patient areas, which will provide a new modern, bright, relaxing and comfortable environment to support good wellbeing and recovery. The revamp will also include an extension to the front of the building incorporate an extended and refitted Gymnasium to cater for patients recovering from surgery and patients accessing Woodthorpe hospital’s leading spinal service which continues to grow in size and encompasses the very latest methods of treating back, neck and spinal pain including Minimal Invasive Spinal Surgery.

To help meet the increasing number of patients choosing Woodthorpe and to ensure we keep wait times for consultations and treatments to a minimum, over 41 new Consultants have joined our team in the last year, all of which also work in our local NHS Hospital Trusts.

We are aware that patients can be nervous about coming into hospital and understand that providing reassurance is important to both patients and their families, starting with patient safety, which is out highest priority. To this end we recruit, induct and train our team to the highest standard in all aspects of care. This approach extends to family and visitors in ensuring they are made to feel very welcome at Woodthorpe Hospital.

We provide additional support to patients of other hospitals so that as a health community we minimise the time patients need to wait for the care and treatment they need. At busy times and when there is insufficient capacity in our local NHS Hospitals, we have provided surgical capacity to ensure patients are treated as soon as possible.

Although we have achieved a great deal, we are not complacent. We seek out every opportunity to improve all elements of the care and services we provide and we will continue to strive for excellence in all that we do to ensure that Woodthorpe Hospital is the private hospital of choice for the people of Nottingham.

Best wishes
Mark Lacey

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