General Managers Message

Welcome to Woodthorpe Hospital

A message from the Hospital Director

I joined Ramsay Healthcare in March 2019 and have worked in healthcare for the last 16 years across the UK in complex, multi site operational roles.

Woodthorpe hospital serves the community of Nottingham and our dedicated team are very proud of its Care Quality Commission rating of ‘Good’ across all five domains of the Fundamental Standards of Care; Well Led, Caring, Safe, Effective and Responsive to people’s needs. Although ‘Good’ is excellent our aim is to achieve the standard of ‘Outstanding’ during our next inspection.

Our endoscopy service has also maintained its Joint Advisory Group (JAG) Accreditation, the gold standard for Endoscopy services.

The number of patients who choose Woodthorpe Hospital for their care and treatment continues to rise and 98% of our patients tell us they would recommend our hospital to their friends and family. We currently have a 4.5 star rating (out of 5) on the NHS Choices website, which shows how highly people rate the hospital, and are striving to achieve a five star rating very shortly.

Our Consultant led services are now more convenient and accessible than ever before as we provide outpatient clinics in eight locations across the county.

Recognising the need to continually invest in our environment in 2019 the hospital is undergoing a full and detailed refurbishment of our patient reception area, which will provide a new modern, bright, relaxing and comfortable environment.

To help meet the increasing number of patients choosing Woodthorpe and to ensure we keep wait times for consultations and treatments to a minimum we are continuously welcoming new consultants to our team.

We are aware that patients can be nervous about coming into hospital and understand that providing reassurance is important to both patients and their families, starting with patient safety, which is our highest priority. To this end we recruit, induct and train our team to the highest standard in all aspects of care. This approach extends to family and visitors in ensuring they are made to feel very welcome at Woodthorpe Hospital.

We provide additional support to patients of other hospitals so that as a health community we minimise the time patients need to wait for the care and treatment they need. At busy times and when there is insufficient capacity in our local NHS Hospitals, we have provided surgical capacity to ensure patients are treated as soon as possible.

Although we have achieved a great deal, we are not complacent. We will seek out every opportunity to improve all elements of the care and services we provide and we will continue to strive for excellence in all that we do to ensure that Woodthorpe Hospital is the private hospital of choice for the people of Nottingham.

Best wishes
Marcus Taylor

 

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