Patient Charter | Nottingham Hospital

Our ongoing commitment to quality, patient safety and clinical care remains our top priority, as such we have made a decision to instigate a no visitor rule at our hospitals unless urgent and approved. At present many of our planned procedures and appointments will continue to go ahead unless you hear from us otherwise. If you are showing any Coronavirus symptoms, however mild, you should follow the latest NHS guidance and self-isolate. Please do not attend your hospital appointment if you are showing any symptoms.

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Our commitment to you, the ‘Ramsay Way’

charter

Care delivered in privacy, with compassion, dignity and respect:

  •  In a safe and clean environment.
  • By a friendly, efficient team who ensure you are involved in decisions about your treatment and aim to promote your independence.
  • With information that ensures you are well-informed about your choices, provided in a way that you can understand.
  • By staff who are aware of, understand and recognise your social and cultural diversity, values and beliefs.
  • With priority given to good clinical practice supported by modern technology and equipment.
  • In surroundings designed to promote well being and comfort.

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